Frequently Asked Questions
Welcome to our FAQ zone! We’ve compiled answers to all your burning questions, so you can find what you need in a flash. Browse through, and if you still have questions or need a little extra help, don’t worry – we’re always just a message away!
What is Revel's bag policy?
– All patrons who choose to bring bags into an event must abide by the clear bag policy
– Clear Bags may be no larger than 12”x6”x12”If patrons do not have a clear bag, they may bring in a gallon-sized freezer bag
– Palm-sized clutch purses or wallets do not need to abide by clear bag policy – Non-clear medical bags are permitted and subject to inspection
– Diaper bags are permitted if entering with a child but are subject to inspection
– Backpacks, fanny packs, printed pattern bags, reusable grocery bags, mesh or straw bags, duffle bags, or large totes (larger than 12’x6’x12”) are NOT permitted
– If your bag gets turned away at the gate due to not following clear bag policy, you will need to return it to your vehicle, as we have no area to store it
Is there a dress code?
We ask that our patrons do not wear biker cuts or colors.
What are the box office hours?
The box office is only open on event days and opens one hour prior to door time.
How do I purchase tickets in advance?
You can purchase tickets online at any time at revelabq.com or at our venue box office day of show.
Where can I find a presale code for an upcoming show?
Be sure to join our email list and follow us on social media to get access to presale codes and exclusive offers and announcements.
We encourage you to also follow the artist’s pages as they often run their own promotions.
I have never been to Revel; do I get a seat or is it general admission?
Any event can be seated or general admission standing, please check your ticket to confirm.
What is the ticket refund policy?
Tickets are non-refundable unless the show is cancelled or postponed. Ticket insurance is optional at checkout for an additional fee.
Can I leave the venue and come back? Generally, Revel allows re-entry, but
Generally, Revel allows re-entry, but you must present your ticket again and subject to another security check. Any shows that do not permit re-entry will be clearly indicated at the door.
Where can I find set times?
We will try to share set times on our social media channels the day of the show.
What type of payments are accepted?
All major credit cards including Visa, Mastercard, Discover and American Express are accepted throughout the entire facility, however cash is not accepted inside the concert venue. Cash is accepted in Draft Day, Lobby Bar and Backstage at Revel.
Is there an ATM at the venue?
There is one ATM on site which can be found in the Lobby Bar.
Does Revel still have dueling pianos?
The dueling piano concept has been replaced with live and local music talent of all genres. Our attempt is to showcase the local music talent while giving our visitors a variety to enjoy.
Do I need to show an ID to get in the venue?
Patrons will not need to show and ID to enter the venue, but an ID will be required for Will Call tickets and to purchase alcoholic drinks.
Do you accept vertical IDs?
Vertical IDs are only accepted if accompanied by a temporary ID.
Can I smoke at the venue?
Smoking inside is prohibited but we have designated smoking areas.
What accommodations are made for people with disabilities?
The venue is ADA compliant and we have an elevator to access the mezzanine. Accessible seating for people with disabilities is available.
How do I request sign interpretation?
Please call to request a sign interpreter no less than 4 weeks prior to the event. Services are not guaranteed but we will make every effort to accommodate each request.
Where is the lost and found located?
We keep lost and found items for 30 days. If you think you left something behind, please come in person to claim it.
What happens if an event is cancelled or postponed?
If a show is cancelled, tickets will be refunded. If a show is postponed, your tickets will remain valid for the newly scheduled date.
Do you offer gift certificates?
We do not offer gift certificates.
Does Revel have any age restrictions?
We are an all ages venue but every person attending will be required to have a ticket, including children. If an event has any age restrictions it will be clearly indicated on the ticketing page.
Does my child need a ticket?
Yes, everyone attending an event must purchase a ticket, including children.
How can I be notified of upcoming events?
For the most up to date information on upcoming events at Revel please subscribe to our email list and make sure to follow us on Facebook, Instagram and TikTok.
